About the Company
Voca is a leading company in Jeddah, Kingdom of Saudi Arabia. They specialize in electromechanical and plumbing engineering solutions. Their standout offering, the Voca contact center, aims to make business-to-customer conversations better.
The Challenge
Voca was great at providing top-notch communication solutions but found it tough to manage their customer relationships and employee workflows effectively. These challenges made it hard for them to keep up their service quality and stay ahead in the competitive market.
The Solution
Everything changed for Voca when they found SowaanERP from a marketing campaign. SowaanERP offered just what Voca needed. Its CRM (Customer Relationship Management) and HCM (Human Capital Management) modules promised to make things smoother in managing customers and staff.
Implementation and Tracking
The deployment of Voca ERP modules began on May 1st, 2023, with a tracking period extending until January 31st, 2024. During this period, the impact of the ERP system on the company’s operations was closely observed to ensure a smooth transition from manual processes to an automated and integrated system.
Discovery and Decision
Deciding to go with SowaanERP was transformative for Voca. They realized this system could help them solve their operational problems. It was a big step towards improving their business processes.
Outcome
With SowaanERP, Voca experienced huge improvements. The software helped automate many tasks, saving time and reducing mistakes. This meant Voca could focus more on making their services better. Thanks to SowaanERP, Voca is now doing a great job of managing their customer services and keeping their employees happy. This story shows how Voca used technology to overcome challenges and improve their business. By choosing SowaanERP, they were able to enhance their customer interactions and make their operations more efficient.
What Our Client Say
“When we started integrating SowaanERP into our operations, we were looking for solutions to specific challenges we faced in customer relationship and workforce management. What we found in SowaanERP exceeded our expectations. The seamless automation of tasks, especially through the CRM and HCM modules, has significantly streamlined our processes, leading to a notable reduction in errors and a substantial increase in time efficiency.”
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